Frequently Asked Questions

What types of payments do you accept?

Credit Cards – Visa, MasterCard, Discover, AMEX

Debit Cards – Solo, Maestro, Visa Debit, Visa Electron

Other Methods – PayPal Express, Google Checkout, Apple Pay

Do I Need A Account To Place Order? 

You are not required to open an account to place an order. However if you sign up for an account with us you will take advantage of some benefits such as discount coupons, fast checkout, saved wish list and much more.

When will my order be dispatched? 

If you order before 1pm (Monday – Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day. However most orders will be dispatched 24-48 hours after placement.

How Long Will it Take To Get My Package? 

  • If the item ordered is marked as USA Warehouse, your order will take 3-5 working days to be delivered after being dispatched. Please take into account that order processing will take 24 to 48 hours.
  • If the item ordered is NOT marked as USA Warehouse, it will be dispatched from Overseas Warehouse, which means delivery will take 8-10 working days after being dispatched. Please take into account that order processing will take 24 to 48 hours.

How Do I Track My Order? 

Once your order has been shipped, you will receive an email including the tracking details and link to follow up the status of your parcel.
 

Do you charge taxes on each order? 

You will be taxed only if your order is shipped to Florida State, at 6% tax rate.
 

How much is delivery?

All our orders are FREE SHIPPING - We only operate and sell our products within USA - No International orders allowed.
 

Which couriers do you use?

  • For USA Warehouse orders, your products will be shipped via USPS, UPS, FEDEX or TNT.
  • For Overseas Warehouse orders, your products will be shipped via USPS. 

Can i amend my order?

This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to ‘Shipped’ then we are unable to amend the order.
 

I have received my order but it is wrong or damaged?

While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will do our best to correct this as quickly and painlessly as possible.
 

I haven't received my order yet?

If you think your order should have been with you already then please check the standard delivery times below. Occasionally standard delivery can take a little longer so please allow 10 working days before contacting us.
  • USA Warehouse – Normally 3-5 working days after being dispatched.
  • Overseas Warehouse – Normally 8-10 working days after being dispatched.

I am having problems ordering online?

If you experiencing problems ordering online then please call or email us and we can either take your order over the phone or we can talk you through the order process. 
 

How do i return or exchange an unwanted or damaged item?

Please refer to our returns section for full details on how to return and item for an exchange or refund.
 

None of the above answers my question?

If we haven't answer your question, then please contact us and we will try our best to help you.
 
Phone: +1 (305) 549 3142
E-mail: contact@bestgiftsandgadgets.com
 
"We will be more than happy to assist you!"
www.bestgiftsandgadgets.com