Frequently Asked Questions
What types of payments do you accept?
Credit Cards – Visa, MasterCard, Discover, AMEX
Debit Cards – Solo, Maestro, Visa Debit, Visa Electron
Other Methods – PayPal Express, Google Checkout, Apple Pay
Do I Need A Account To Place Order?
You are not required to open an account to place an order. However if you sign up for an account with us you will take advantage of some benefits such as discount coupons, fast checkout, saved wish list and much more.
When will my order be dispatched?
If you order before 1pm (Monday – Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day. However most orders will be dispatched 24-48 hours after placement.
How Long Will it Take To Get My Package?
- If the item ordered is marked as USA Warehouse, your order will take 3-5 working days to be delivered after being dispatched. Please take into account that order processing will take 24 to 48 hours.
- If the item ordered is NOT marked as USA Warehouse, it will be dispatched from Overseas Warehouse, which means delivery will take 8-10 working days after being dispatched. Please take into account that order processing will take 24 to 48 hours.
How Do I Track My Order?
Do you charge taxes on each order?
How much is delivery?
Which couriers do you use?
- For USA Warehouse orders, your products will be shipped via USPS, UPS, FEDEX or TNT.
- For Overseas Warehouse orders, your products will be shipped via USPS.
Can i amend my order?
I have received my order but it is wrong or damaged?
I haven't received my order yet?
- USA Warehouse – Normally 3-5 working days after being dispatched.
- Overseas Warehouse – Normally 8-10 working days after being dispatched.