Frequently Asked Questions
What types of payments do you accept?
Credit Cards – Visa, MasterCard, Discover, AMEX
Debit Cards – Solo, Maestro, Visa Debit, Visa Electron
Other Methods – PayPal Express, Google Checkout, Apple Pay
Do I Need A Account To Place Order?
You are not required to open an account to place an order. However if you sign up for an account with us you will take advantage of some benefits such as discount coupons, fast checkout, saved wish list and much more.
When Will My Order be Dispatched?
Your order will be dispatched 1-3 business days after being placed (Monday-Friday). We aim to dispatch your order the same day.
How Long Will it Take To Get My Package? ?
The delivery time is based on the shipping option that you have chosen and your delivery location. We do offer a Free Shipping Service on all our orders.
USA Orders: (Processing time 2-3 business days)
- FREE Shipping Service :Your order will be delivered 7 to 10 Business days after being dispatched. USPS/DHL Tracking number will be provided.
- USPS Priority Express Mail: Your order will be delivered 3 to 5 Business days after being dispatched. USPS Tracking number will be provided.
*Please expect delivery for FREE SHIPPING Method of 12- 15 business days after being shipped in some cases.
- FREE International Standard: For orders from Canada UK and Australia please allow 10-12 business days after being dispatched. For other countries delivery time will be 15 to 20 business days.
Where Will My Order be Dispatched From?
- USA Orders:
- If USPS Priority Express Shipping Method is selected at Checkout, your order will be fulfill from our USA warehouse and its going to take 3 to 5 business days after being dispatched.
- If FREE SHIPPING Method is selected at Checkout, your order will be fulfill from our Overseas warehouse and delivery its going to take 7-10 business days afer being dispatched.
- CA UK & AU Orders: Delivery Time 10-12 days after being dispatched. Your order will be dispatched from Overseas Warehouse.
- Other Countries: For orders from other countries than USA, CA, UK and AU, please allow 15-20 days for delivery. Your order will be dispatched from Overseas Warehouse.
*Please note that due to high demand of some products we may incur in some delays when delivering some parcels.
How Do I Track My Order?
Do you charge taxes on each order?
How much is delivery?
Which couriers do you use?
- For USA Warehouse orders, your products will be shipped via USPS, UPS, FEDEX or TNT.
- For Overseas Warehouse orders, your products will be shipped via USPS.
Can i amend my order?
I have received my order but it is wrong or damaged?
I haven't received my order yet?
- USA Warehouse – Normally 3-5 working days after being dispatched.
- Overseas Warehouse – Normally 5-7 working days after being dispatched.