Return Policies & Forms
How do i return or exchange an unwanted or damaged item?
We’ve made our returns process really simple:
If the item is faulty/damaged or you have received the incorrect item please get in touch with one of our friendly customer service explaining the issue, so that we can help you immediately and proceed with farther instructions.
If the item is unsuitable* just follow the 3 simple step below:
Download a returns form and fill in all appropriate fields, Click here to download a returns form. Please return the filled form including detailed pictures to the following e-mail address: firstname.lastname@example.org
Send the items back to us. It’s best that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post on it’s way back to us.
Sit back and wait, we’ll do the rest!
We can only refund or exchange items which are returned in the same condition in which you received them.
If you have any questions please get in touch "we’re more than happy to assist you!"
*Please note that for any unwanted returns or exchanges the item will need to be returned to us in its original packaging and in a saleable condition.