Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be returned or exchanged unless damaged or have missing parts when received.

Exchanges


We can replace your items if they are defective or damaged. If you need to exchange it for the same item, send us an email to customerservice@bestgiftsandgadgets.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary from 7 to 15 business days.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Book with obvious signs of use, CDs, DVDs, VHS tapes, software, video game, cassette tapes, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded. Any item that is returned more than 30 days after delivery will not be applicable for a return.

Order Cancellations:

This depends on the status of your order.  If your order has already been processed and shipped won't be able to refund your order until you return the parcel in perfect conditions to our warehouse. Please notice that there will be a restock fee of 30% of the order value.
 
If your order has not left our warehouse, we would be able to cancel your order but please notice that there will be a restock fee of 30% of the order value
*Please note once an order status has been changed to ‘Shipped’ then we are unable to amend the order, thus you will have to complete the return process before getting any refund.
 

If you are shipping an item over 10 USD, you should consider using a Trackable sShipping Service or Purchasing Shipping insurance as it is the only way we can guarantee we will receive your returned item.

This way you can make sure the product reaches its destination and we can make sure we have the item back in our warehouse in order to speed up the refund process.

Refunds:

 

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

*All shipping charges generated from the return process of cancellations will be faced by the customer, unless specific cases when the item arrived damaged or with missing parts.

*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be refunded.


Late or Missing Refunds:


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted, usually 5-7 business days after a refund has been approved.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@bestgiftsandgadgets.com.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customerservice@bestgiftsandgadgets.com or by our CHAT using the details provided below:

Best Gifts and Gadgets
Owned and Operated by CSR Commerce & Trading LLC

Main Office: 1160 NE 191 ST, Miami, FL, 33179.

We'll be more than happy to assist you!
24/7 Customer Service Team.
Phone: (954) 433 6060
www.bestgiftsandgadgets.com