Shipping & Handling Policies

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. 

1. Lead Time 

Your order will be dispatched 2-3 business days after being placed (Monday-Friday). 

2. Order Cancellations

This depends on the status of your order.  If your order has already been processed and shipped we won't be able to cancel your order.
If your order has not left our warehouse, we would be able to cancel your order but please notice that there will be a restock fee of 15% of the order value
Please contact us us immediately and we will do our best. Use Contact Form, 24/7 customer service team, same day reply. 

*Please note once an order status has been changed to ‘Shipped’ then we are unable to amend the order.

3. Delivery Time 

The delivery time is based on the shipping option that you have chosen and your delivery location. We do offer a Free Shipping Service on all our orders.

USA Orders:

  • USPS Standard Shipping (FREE) :Your order will be delivered 7 to10 Business days after being dispatched. USPS Tracking number will be provided.*Please note that during peak season high demand products could take up to 15 business days for delivery.
  • Priority Express Shipping: Your order will be delivered 3 to 5 Business days after being dispatched. DHL/USPS Tracking number will be provided.

International Orders: 

  • FREE International Standard: For orders from Canada UK and Australia please allow 10-12 business days after being dispatched. For other countries delivery time will be 15 to 20 business days. USPS/DHL or FEDEX Tracking number to follow up your order will be provided.

*Please note that due to high demand of some products we may incur in some delays when delivering some parcels.

*Please expect delivery for FREE SHIPPING Method of 12- 15 business days after being shipped in some cases.

    4. Shipping Warehouse:

    USA Orders: 
    • If FREE SHIPPING Method is selected at Checkout, your order will be fulfill from our Overseas warehouse and delivery its going to take 7-10 business days after being dispatched (lead time 2-3 working days).
    • If EXPRESS SHIPPING Method is selected at Checkout, your order will be fulfilled from our USA warehouse  or our Overseas Warehouse according to our inventory, and delivery its going to take 3 to 5 business days after being dispatched (lead time 2-3 working days).
    International Orders:
      • CA UK & AU Orders: Delivery Time 10-12 working days after being dispatched. Your order will be dispatched from Overseas Warehouse.
      • Other Countries: For orders from other countries than USA, CA, UK and AU, please allow 15-20 working days for delivery. Your order will be dispatched from Overseas Warehouse.

    5. International Orders 

    YES, we do offer FREE Worldwide Shipping for International orders. 

    6. Tracking 

    Once your order has been shipped, you will receive an email including the tracking details and link to follow up the status of your parcel.

    7. Shipping Cost 

    We offer FREE SHIPPING in all our orders. For Express shipping additional cost apply, please check rates at checkout.

    8. Courier

    • For USA orders your products will be shipped via USPS/DHL or UPS.
    • For International orders, your products will be shipped via USPS or DHL.

    More Questions?

    Please contact us, We'll be more than happy to assist you!
    24/7 Customer Service Team.